I have the adventure snowshoe- the same as in the picture- and never had a problem with the rachet system.
BUT, at the back of the solomon snowshoe the plastic broke and on the other shoe- it is white showing weakness.
I went back to the store in barrie where i bought them- they sent them to solomon and they refused to give me a credit toward a new pair or replace them.
I will never buy a Solomon product again!
It is clearly a manufacturers defect in the design.
Barrie ontario